FAQ
At Curve in Confidence, we are committed to providing you with a seamless and enjoyable shopping experience. Below are answers to some of our most frequently asked questions to help you with any inquiries.
Orders and Payments
Q: How can I place an order?
A: Simply browse our collection, select the item(s) you love, choose your size and color, and click “Add to Cart.” Proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your location.
Q: Can I cancel or modify my order after it has been placed?
A: We process orders quickly to ensure timely delivery. If you need to cancel or make changes, please contact us at [your email address] within 24 hours of placing your order.
Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide! Please note that international shipping may be subject to additional customs fees or taxes.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 10-14 business days, while express shipping (if available) takes 5-7 business days. Delivery times may vary depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receipt, provided the items are unworn, unwashed, and in their original packaging. For more details, please review our Return Policy.
Q: How do I initiate a return or exchange?
A: Contact us at [your email address] with your order number and the reason for the return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are typically processed within 7-10 business days after we receive and inspect your returned item.
Products and Sizing
Q: How do I choose the right size?
A: Please refer to the detailed size chart on each product page. If you’re between sizes, we recommend sizing up for the best fit. Need help? Contact our friendly customer service team at [your email address].
Q: Will the color of the product match the photos online?
A: We do our best to ensure our photos accurately represent the product. However, slight color variations may occur due to screen settings or lighting.
Customer Support
Q: How can I contact you?
A: We’re here to help! You can reach us at [your email address] or via our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
If you have a question that isn’t covered here, please don’t hesitate to get in touch. We’re always happy to assist you! 💖
Thank you for shopping with Curve in Confidence. We’re excited to be a part of your journey to style and confidence!